Please use this form if you want to thank an Openreach engineer for the work they've done, special assistance given or kindness shown. You can help us to identify the right person by completing as many of the fields below as you can but please don't provide any sensitive personal information. We'll use the information you provide to pass your feedback to the engineer.

If you're trying to contact Openreach for any other reason and require a response please go to the 'Get in touch' page as we can't deal with any other enquiries submitted via this form.

Please also read our privacy policy which describes how we may use your personal information.

Our company values are to be personal, simple and brilliant. Could you tell us what the engineer did that impressed you? We'd love to know if you think he/she exemplifies our values. 

Write your comment within 1000 characters.

Full name *

Email address *

Your contact number 

Please let us know the date the engineer came to visit you as this will help us with passing on the message.

Date of visit 

Time of visit *

Address where visit took place 

The engineer's name - if available: 

Vehicle registration - if available: 

We like to communicate some of the good news stories our customers write in and tell us about. Would you be happy for us to use the information you've provided for internal and external audiences and contact you if we need any more information about the visit? *

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